At Queensway, we value positive relationships with our pupils, parents and carers and always aim to provide the very best education and support for every child.

We recognise, however, that sometimes things may not go as expected. If you have a concern or are unhappy about any aspect of our school, we encourage you to let us know. We will listen carefully, take your concerns seriously and work with you to resolve the matter wherever possible.

Most concerns can be resolved quickly by speaking with the member of staff involved. If your concern cannot be resolved informally, our formal Complaints Procedure explains the steps you can take and how we will respond.

Our aim is to deal with complaints fairly, openly and respectfully, while ensuring that everyone involved is treated with courtesy and understanding.

Please see our Complaints Procedure below for full details of how to raise a concern and what you can expect from us.